The proposed approach of segmentation bases ...

Approach proposed framework allows the segmentation of health within the designated areas to conduct further research to study the demand for certain types of medical services in each of the segments to determine the size, growth and attractiveness of the market segment of health according to objective criteria, using traditional health statistics performance, reasonably correlating them with the economic characteristics of a marketing relationship between doctor and patient.

The results of introducing a new matrix for operational monitoring service

Bakiyev SS Samarkand branch of the Republican scientific center for emergency medical care (Director Sadykov RA), Samarkand saidazim@email.ru Over 70% of all patients needing emergency care, are starting to get it on the prehospital stage. Ambulance viewed as an important stage on the quality of care which often depend on the further successful outcome of the disease and preventing further severe complications. In this regard, the main goal of the program is to improve the organization of dispatch service, as a quick and competent solution Manager helps increase efficiency, the profile in the direction of teams and therefore, admission of seriously ill and injured in the specialized departments and centers in the early stages, reducing the mortality rate in prehospital and in the hospital. One of the more difficult tasks in the operations department managers, line crews on incoming call. Low levels of work teams is explained in some cases impossible to determine over the phone presumptive diagnosis and the patient's condition. Occasion to call often does not provide sufficient guidance for the direction of ambulance crews, and may not correspond to the type and severity of illness or injury. Depending on the competence of managers, the operations department of SMP will be determined by the profile departures teams. However, controllers do not always take the proper decision to send teams to call on the profile, due to the lack of control over the work of managers from the head station of the NSR, nedorabotak in the education system controllers. In these circumstances, the dispatcher assumes a unique solution of the problem: as soon as possible to send any team to call. In this special team is often not the profile direction, and at the same time, the linear brigade is sent to a challenge that must be given to a specialized team. The study aims to improve the organization of operational and dispatching service in coordinating and dispatching service. Coordinately control service (CDS) was established on the basis of the Samarkand branch of the Republican scientific center for emergency medical care. The structure of CDS includes the "03", sanitary aviation and emergency staff. Primary link in the DTP is operational and dispatching service, which is the first to receive a call from the people of Samarkand and the Samarkand region.