Why not set aside the second removal on your next visit, and do it right? "In response, the doctor heard:" Doctor! I did not expect that everything will be easy, and are not financially prepared for the removal of 2 teeth. I'm afraid I do not have enough money! "In order to avoid such incidents and not to put their patients in an awkward position, we recommend following the algorithm of the cost. Algorithm and recommendations for presentation of the value of 1. Offer to move to a discussion of the value of · Let me introduce you to the cost of treatment options we are discussing. · Let's discuss the cost of the proposed treatment 2. Choose treatments that radically solve the problem of the patient. To express their professional opinion on the matter. 3. Ascertain the presence of permanent discounts and call cost 4. Explain the components of prices (Work material). Draw attention to what is already included in the price. 5. In the presence of the amplitude of the price must be clear. Possible, indicate the place of the patient in this amplitude. To indicate possible reasons for the increased prices. 6. Sure that you warn if something becomes more expensive for reasons beyond the doctor's reasons. 7. Calculate the expected number of visits to explain the progress payment 8. Compare for the patient! About other treatment options, if you want an alternative, it is permissible to make a comment "It will be more expensive than doubled," it will be 20 percent cheaper. " That is not to overload the patient numbers, and do the job than him. 9. Assess the patient's response · nods counts, smiles, continues to touch, easy to ask questions, including on a different theme (not cost) · nods, his face froze, stopped smiling, silent pauses. · Verbally or nonverbally exhibits surprise, bewilderment · verbally or nonverbally exhibits frustration · reports that it is very expensive · reports that it is very expensive and asked to suggest another treatment option 10. To work with objections · detect the presence of an objection, an explicit or latent · join, reassurance · answer essentially · explain the justification for the cost of · indicate the absence of doubt, the objections addition to these basic rules in the arsenal of our company there are many effective psychological techniques to enable competent work with the cost, gently bring it without causing the patient's fear and dislike. TOUCH & TEACH-first company in Russia, training health personnel psychological skills to interact with the patient.
Ways to optimize your GP surgery
AG Saprykin, MD, Professor GV Minkin Samara State Medical University, AVOP № 1, Samara According to the concept of health and medical science in the Russian Federation, country is gradually reforming the system of organization of medical care. Change your priorities - the center of gravity is shifting from cure to prevention, with patient care in outpatient (Dmitrieva TB
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